Frequently Asked Questions

Everything you need to know about your Sophia Webster order.

How do I know which size to order?

Our shoes generally run true to size, though some styles may vary. We recommend checking the 'Size & Fit' guide on each product page for specific measurements and fit recommendations.

What is your return policy?

We offer a 14-day return period from the date of delivery. Items must be returned in their original, unworn condition with all packaging and dust bags included.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.

How should I care for my Sophia Webster shoes?

To maintain the quality of your shoes, avoid contact with liquid and abrasive surfaces. For suede and leather styles, use a specialized protector spray and store them in their provided dust bags.

Can I track my order once it has been dispatched?

Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.